Management System Design
Embracing Complex Systems
Embracing Complex Systems
Embracing Complex Systems
Lionsheart Consultancy specialises in analysing and understanding complex systems. We utilise process mapping tools and methods to identify and prioritise systems improvement opportunities based on risk and value.
End User Focus
Embracing Complex Systems
Embracing Complex Systems
Each element of a management system has a different audience. We strive to take a hands on approach in understanding the end user of each element and designing practical tools which enable productivity and add value.
ISO Alignment
Embracing Complex Systems
ISO Alignment
Lionsheart Consultancy can assist your business to meet the requirements and gain accreditation for:
- ISO 45001
- ISO 14001
- ISO 9001
User Focused Design
Document Usability
Implementation and Adoption
Document Usability
Management system documentation is often written in a prose more appropriate for a board room than a workshop. While suitable for some system elements, when provided to front-line workers under time constraints and work pressure, these documents either act as a road block or, more often, are ignored completely.
We employ a science based approach to engineer procedures and forms so that they are understandable and intuitive for the user.
Simplified Access
Implementation and Adoption
Document Usability
Ensuring personnel have easy and straightforward access to the information and tools they need is key to the success of any management system.
We build simple and easy-to-use information portals so that staff can quickly access the documents they need, in confidence that they are accurate and up to date.
Implementation and Adoption
Implementation and Adoption
Implementation and Adoption
We embrace management of change (MOC) models helps to ensure improvements to management systems are adopted by the people who are effected by the changes.
By engaging end users early and understanding the context in which they do work, we can collectively decide what the best course of action is and gain direct buy-in from ideation through to implementation.